Shipping & Delivery

Last updated: August 2026

At LUMI, we aim to process and deliver your order as quickly and carefully as possible. Below you can find important information about shipping, delivery times and your order.

Processing & Delivery Time

Orders are processed as quickly as possible after payment has been successfully received.

We aim to dispatch and deliver every order as quickly as possible. Exact delivery times may vary depending on your location, the shipping carrier, and other factors outside our control.

Please note that delivery times are estimates. Delays may occasionally occur due to high order volumes, public holidays, carrier delays or other circumstances outside our reasonable control.

Shipping Costs

We offer free shipping on orders over €25.

For orders below €25, any applicable shipping costs will be clearly displayed during checkout before payment.

Order Confirmation

After placing your order, you will receive an order confirmation by email.

Once tracking information becomes available, it may be provided by email or through our order tracking system.

Tracking Your Order

Where tracking is available, you can use your tracking information to follow the progress of your delivery.

Please note that tracking information may take some time to become active after your order has been processed.

Incorrect or Incomplete Address

Customers are responsible for providing complete and accurate delivery information during checkout.

If you notice an error in your address, please contact us at info@freshwithlumi.com as soon as possible.

We cannot guarantee that an address can still be changed after an order has entered the fulfilment or shipping process.

Delivery Delays

If your order has not arrived within the expected delivery period, please contact us.

We will help investigate the shipment and, where appropriate, contact the relevant shipping provider.

Lost or Damaged Orders

If your order arrives damaged, or you believe your shipment has been lost, please contact us as soon as reasonably possible at info@freshwithlumi.com.

Please include your order number and relevant information or photographs where appropriate so we can investigate the issue.

Your statutory consumer rights remain unaffected.

Contact

For questions regarding shipping or delivery:

LUMI
Email: info@freshwithlumi.com