Track Your Order

Once your order is on its way, you can follow it from the moment it leaves us until it arrives at your door.

Your Shipping Confirmation Email

As soon as your order has been dispatched, we send a shipping confirmation email to the address you used at checkout. That email contains your tracking link and is the fastest way to follow your delivery.

If you cannot find this email, please also check your spam or promotions folder.

Signing In To Your Account

You can also view your orders by signing in at account.freshwithlumi.com, using the email address you ordered with.

Dispatch and Shipping

Orders are dispatched within 1–2 business days after payment has been successfully received.

Orders are sent with tracked shipping, so a tracking link is available for your shipment.

When Tracking Has Not Updated Yet

Tracking can take up to 24 hours to show its first scan after your order has been dispatched. Until that first scan appears, your tracking link may show little or no information yet.

Need Help?

Please contact us if:

• Your shipping confirmation email did not arrive

• Your tracking has not updated for a few days

• You are unable to sign in to your account

Email us at info@freshwithlumi.com and include your order number so we can look into it for you.

Contact

LUMI
Email: info@freshwithlumi.com