Terms & Conditions
Terms & Conditions
Last updated: August 2026
These Terms & Conditions apply to purchases made through LUMI, available at freshwithlumi.com. By placing an order, you agree to these Terms & Conditions.
1. Company Information
LUMI is operated by:
Company: DVJ Brand
Trading name: LUMI
Website: freshwithlumi.com
Chamber of Commerce (KVK): [KVK NUMBER]
VAT number: [VAT NUMBER]
Email: info@freshwithlumi.com
2. Applicability
These Terms & Conditions apply to all offers, orders and agreements made through freshwithlumi.com.
Before completing an order, customers are given the opportunity to review the applicable terms.
Where mandatory consumer protection law provides customers with additional rights, those statutory rights remain unaffected.
3. Products
We aim to describe and display our products as accurately as possible.
Product colours, packaging and appearance may vary slightly from images displayed on our website due to differences in screens, production batches or packaging updates.
Customers should always read the product information, ingredients, instructions and warnings provided on the product and/or packaging before use.
4. Prices
All consumer prices displayed on our website include applicable VAT unless explicitly stated otherwise.
Any applicable shipping costs are clearly communicated before the customer completes the order.
We reserve the right to change our prices at any time. Price changes do not affect orders that have already been confirmed.
5. Orders
An order is placed when the customer completes the checkout process and submits the order with an obligation to pay.
After placing an order, the customer will receive an order confirmation at the email address provided during checkout.
We reserve the right to refuse or cancel an order in circumstances such as an obvious pricing error, suspected fraud, inability to supply the product, or other legitimate reasons. If payment has already been received for an order we cancel, the applicable amount will be refunded.
6. Payment
Available payment methods are displayed during checkout.
Payments are processed through the payment providers available on our website. Customers are responsible for providing accurate billing and payment information.
7. Shipping & Delivery
Orders are processed and dispatched within 1–2 business days after payment has been successfully received.
Our estimated standard delivery time is approximately 7–9 business days.
Delivery times are estimates and may occasionally be affected by circumstances outside our reasonable control.
Free shipping is available on orders over €25.
Any shipping costs applicable to orders below €25 will be displayed during checkout.
Customers are responsible for providing complete and accurate delivery information.
8. Right of Withdrawal
Consumers may have a statutory right to withdraw from an online purchase within 14 days after receiving the product, subject to applicable law and statutory exceptions.
Full information about exercising this right can be found in our Right of Withdrawal Policy and Model Withdrawal Form.
9. Returns
Customers wishing to return a product should first contact LUMI at info@freshwithlumi.com to receive the applicable return instructions and return address.
Unless otherwise required by law, the direct cost of returning a product following a standard withdrawal is borne by the customer where the customer was properly informed of this before purchase.
Different rules may apply when a product is defective, damaged or otherwise does not conform to the agreement.
Please see our Returns & Refunds Policy for complete information.
10. Refunds
Approved refunds will be processed using the original payment method unless otherwise agreed.
Refund processing times may vary depending on the customer's bank or payment provider.
Nothing in these Terms limits any mandatory refund rights provided by applicable consumer law.
11. Hygiene and Sealed Products
Certain sealed products may be excluded from the statutory right of withdrawal where they are not suitable for return for reasons of health protection or hygiene and the seal has been broken after delivery, where the legal requirements for this exception are met.
This exception does not affect statutory rights relating to defective or non-conforming products.
12. Complaints
If you have a complaint about an order or product, please contact:
Please include your order number and a clear description of the issue so we can investigate your complaint efficiently.
More information is available in our Complaints Procedure.
13. Liability
Nothing in these Terms & Conditions excludes or limits liability where such exclusion or limitation is prohibited by applicable law.
Customers must use products according to their intended purpose and follow the instructions and warnings supplied with the product.
14. Intellectual Property
All content on freshwithlumi.com, including the LUMI name, branding, graphics, photographs, designs, text and other original content, may be protected by intellectual property rights.
Such content may not be copied, reproduced or commercially used without permission, except where permitted by law.
15. Personal Data
We process personal data in accordance with applicable data protection legislation.
Please read our Privacy Policy and Cookie Policy for more information.
16. Changes to These Terms
We may update these Terms & Conditions when necessary, for example because of changes to our business, services or applicable legislation.
The version applicable to an order is generally the version made available when the order was placed, subject to mandatory law.
17. Governing Law
These Terms & Conditions are governed by Dutch law.
If you are a consumer residing elsewhere in the European Union, this choice of law does not deprive you of mandatory consumer protections that apply to you under applicable law.
18. Contact
Questions regarding these Terms & Conditions can be sent to:
LUMI
Email: info@freshwithlumi.com
KVK: [KVK NUMBER]
VAT: [VAT NUMBER]